Warranty Information

The Two Warranties Behind Your Roof

Most roofing projects are covered by two separate warranties working together. They cover different things, and it helps to know the difference before something ever goes wrong.

Workmanship Warranty

Our workmanship warranty stands behind the way we install your roof. If an issue comes up that’s tied to how the work was done — not how the materials performed or how weather affected them — that falls under workmanship coverage.

The exact length, scope, and details of the workmanship warranty are spelled out in the written agreement for your specific project. Coverage can vary depending on the type of roof (residential, commercial, flat, metal, etc.) and the scope of work performed.

Workmanship coverage generally applies to things like:

• Installation-related leaks that show up under normal conditions
• Flashing, sealing, and detail work that we installed
• Issues directly tied to how the roof system was put together

Manufacturer Warranty

The materials used on your roof — shingles, underlayment, TPO membrane, metal panels, coatings, and so on — come with their own warranty from the manufacturer. These warranties cover defects in the product itself, and the terms are set by the manufacturer, not by us.

Coverage length, what counts as a defect, and the claim process depend entirely on which manufacturer and which product line is used on your roof. Whenever a project includes a manufacturer warranty, we’ll point you to the product paperwork or registration details so you have the actual terms in your hands.

What Warranties Don’t Cover

Warranties are useful, but they aren’t blanket protection against everything that can happen to a roof. The following items generally fall outside both workmanship and manufacturer coverage:

• Damage from storms, hail, high winds, falling trees, or other weather events — these are typically handled through insurance, not warranty
• Normal wear and tear that comes with the age of the roof and materials
• Damage caused by foot traffic, third-party work, or other contractors going on the roof after our project is complete
• Issues caused by lack of maintenance, debris buildup, or clogged gutters
• Modifications made to the roof after installation, including added vents, antennas, satellite dishes, or solar mounts
• Damage from pests, animals, or environmental conditions outside our control
• Pre-existing issues that were noted before work began

Maintenance Expectations

A roof isn’t a “set it and forget it” part of a property. Like anything that’s exposed to Texas heat, hail, sun, and storms all year, it benefits from periodic care. Basic maintenance helps your roof last longer and keeps both warranties valid.

For most properties, that includes:

• Keeping gutters and downspouts clear so water drains away from the roof
• Removing debris like leaves and branches from valleys and around penetrations
• Getting a routine inspection after major storms or once your roof reaches a certain age
• Addressing small issues (loose flashing, minor leaks, soft spots) before they become bigger ones

If you’d like us to handle inspections or maintenance, that’s something we offer too — just reach out and we’ll set it up.

Storm & Hail Damage

Storms in the DFW area are no joke. Hail, straight-line winds, and sudden downpours can affect even brand-new roofs. Damage from those kinds of events is not something a warranty is designed to handle — that’s what homeowner’s insurance is for.

If you suspect your roof has been hit by storm or hail damage, the right move is to get an inspection and start an insurance claim if needed. We’re glad to help with the inspection and to coordinate with your adjuster, but the warranty and the insurance claim are two completely different things.

How to Make a Workmanship Claim

If you think something on your roof falls under our workmanship warranty, the process is simple:

• Get in touch with our office by phone or email and let us know what you’re seeing
• Share your project details — the address, approximate date of installation, and any paperwork you have
• We’ll schedule a visit to look at the issue in person
• If it falls under workmanship coverage, we’ll take care of it
• If it falls under a manufacturer warranty or insurance, we’ll help you understand the right next step

Transferring a Warranty

Whether a workmanship or manufacturer warranty can transfer to a new owner depends on the specific terms of that warranty. Some can transfer with conditions; others can’t. If you’re buying or selling a property with a recent roof from us, let us know and we’ll walk you through what applies to that project.

Important Things to Keep in Mind

• The specific terms of your warranty — length, coverage, exclusions, transferability — are spelled out in your written project paperwork
• Nothing on this website should be read as a final warranty or a promise of coverage
• Warranty terms can vary based on the type of roof, the materials, and the scope of work
• We recommend keeping a copy of your invoice, project agreement, and any manufacturer paperwork in a safe place

Updates to This Page

We may update this Warranty Information page from time to time as our services, materials, or industry standards change. When we do, the “Last Updated” date at the top of the page will reflect the most recent change. Any update here doesn’t change the terms of warranties already issued for completed projects — those follow whatever was written into your original paperwork.

Questions About Your Warranty?

Not sure what your roof’s warranty covers, or want to talk through whether something falls under workmanship, manufacturer, or insurance? Reach out — we’d rather have a quick conversation than leave you guessing.