Privacy Policy

Who This Policy Applies To

This Privacy Policy covers anyone who visits our website at www.rocklineroofing.com, submits a form, calls our office, or contacts us by email. It also covers the customers we work with on roof repairs, replacements, inspections, and storm damage projects throughout Dallas and the wider DFW area.

What Information We Collect

We try to keep things simple. We only ask for what we actually need to help you with your roof.

When you contact us through our website or by phone, you might share:

• Your name
• Your phone number and email address
• The address of the property where the roofing work is needed
• Details about the issue you’re dealing with — a leak, missing shingles, hail damage, or something else

On the technical side, our website automatically picks up some basic information like your IP address, the type of device or browser you’re using, and which pages on our site you visit. This is standard for most websites and helps us keep things running properly.

How We Use Your Information

We use the information you share with us for a few practical reasons:

• To respond to your questions or estimate requests
• To schedule inspections, repairs, or roof replacement work
• To follow up after a storm or emergency call
• To send appointment reminders or project updates
• To keep accurate records of the work we’ve completed for you
• To make our website easier to use for everyone

That’s really it. We don’t use your information for anything outside of running our roofing business and serving our customers.

Contact Forms

Our website has a few different forms — a general contact form, a roof estimate request, and an inspection scheduling option. Whatever you submit comes straight to our office team, who reads it and gets back to you. The information stays with us. We don’t pass it along to third-party marketers or sell it to anyone.

Phone Calls and Emails

If you call us at 877-547-0723 or email us at [email protected], we may keep notes about what we discussed — your address, the kind of work you’re considering, and any next steps. This helps us pick up where we left off the next time you reach out and avoids making you repeat yourself.

If you’d rather not receive follow-up calls or emails from us, just let us know. We’ll stop.

Cookies

Our website uses cookies, which are small files your browser saves to remember things between page loads. They help the site work properly and let us see, in general terms, which pages people visit most often.

If you’d prefer not to allow cookies, you can turn them off in your browser settings. Some parts of the site may not work the same way without them.

Analytics

We use basic analytics tools to understand how visitors find and use our site. The data we look at is grouped together and doesn’t identify individual people. It mostly tells us things like which service pages are popular and whether people are visiting from a phone or a laptop. We use that information to make the site more useful.

Third-Party Services

To keep our website and office running, we use a handful of outside services — things like website hosting, email tools, form processing, and analytics. These providers only have access to what they need to do their job, and they’re expected to handle that information responsibly.

Our site may also link to outside pages, like roofing material manufacturers or industry resources. Once you leave our website, you’re under those websites’ privacy policies, not ours.

How We Keep Your Information Safe

We take reasonable steps to protect the information we have on file. That includes secure hosting, limited access within our office, and standard practices to keep customer details out of the wrong hands. No system is perfect, but we treat your information the way we’d want our own treated.

Your Choices

You’re in control of your information. At any point, you can:

• Ask what we have on file about you
• Ask us to correct something that’s out of date
• Ask us to remove your details from our records (unless we need to keep them for legitimate business reasons, like a completed project file)
• Tell us to stop sending follow-ups or non-essential emails

To do any of these, just give us a call or send us a quick email. We’ll take care of it.

Children

Our website and our roofing services are meant for adults — usually property owners or people responsible for managing a home or building. We don’t knowingly collect information from anyone under 13. If you think a child has submitted something through our site, let us know and we’ll remove it.

Changes to This Policy

If we update this policy down the road — for example, if we add a new service or start using a new tool — we’ll update the “Last Updated” date at the top. It’s a good idea to check back from time to time if you’re curious about what’s changed.

Get in Touch

If you have a question about this policy, or just want to talk through how we handle your information, our team is happy to help.